Returns & Exchanges
We want you to be happy with your purchase. If you need to return or exchange an item, please read the guidelines below.
Change-of-Mind Returns & Exchanges
If you've changed your mind about your purchase, you may request a return or exchange within 14 days of receiving your order.
To qualify, the item must be:
- Unused, unworn and unwashed
- In its original condition
- In the original packaging where applicable
- Returned with all original tags, accessories and components
- Free from any marks, damage or signs of use
For cycling clothing, shoes, helmets and other products that are worn against the body, the item must be returned in an unworn and resaleable condition.
We reserve the right to refuse a change-of-mind return if the item has been used, worn, damaged, altered or is otherwise not in a condition suitable for resale.
Return Shipping
For change-of-mind returns, the cost of returning the item to Olympic Cycles is the customer's responsibility.
If you would like Olympic Cycles to arrange collection from you, a R190 collection fee will apply and will be deducted from the refund.
Please contact us before sending anything back so that we can provide the correct return instructions.
Faulty or Defective Products
If you believe your product is faulty or defective, please contact us before returning it.
Faulty products are handled separately from change-of-mind returns and are assessed in accordance with the Consumer Protection Act and the applicable manufacturer's warranty.
Where a product is confirmed to be faulty and the issue is covered, Olympic Cycles will arrange the appropriate return process and cover the applicable return shipping costs.
Please do not send a suspected faulty product back without contacting us first.
Your Statutory Rights
Our 14-day change-of-mind policy does not limit your rights under the South African Consumer Protection Act.
Where goods are defective or fail to meet the applicable requirements of the Act, qualifying statutory rights may apply. This can include the right to return defective goods within six months of delivery, subject to the requirements of the Consumer Protection Act.
Incorrect or Damaged Orders
If we have sent you the incorrect item, or your order has arrived damaged, please contact us as soon as possible before returning the item.
Please provide your order number and, where applicable, photographs of the product and packaging so that we can investigate and arrange the appropriate solution.
Where the issue is the result of an error on our part or damage occurring during delivery, we will arrange the return at our cost.
Exchanges
Exchanges are subject to stock availability.
If the replacement item is:
More expensive: You will be required to pay the difference before the exchange is processed.
Less expensive: The difference will be refunded to you once the returned item has been received and approved.
Change-of-mind exchanges remain subject to the same condition requirements outlined above.
Refunds
Once your returned item has been received, it will be inspected to ensure that it meets the applicable return requirements.
If the return is approved, your refund will be processed to the original payment method.
For change-of-mind returns where Olympic Cycles arranges collection, the R190 collection fee will be deducted from the refund.
Original delivery charges are not refundable for change-of-mind returns.
Items That Cannot Be Returned for Change of Mind
For hygiene, safety or product-specific reasons, certain products may not be eligible for a change-of-mind return once opened, used or fitted.
This may include products such as:
- Used helmets
- Used cycling clothing
- Used shoes
- Opened or used personal/hygiene products
- Products that have been installed, fitted, modified or used
- Special-order or customised items, where applicable
This does not affect your statutory rights in relation to faulty or defective products.
How to Start a Return
To request a return or exchange, email us at orders@olympiccycles.co.za with:
Order number:
Item you wish to return:
Reason for return:
Refund or exchange:
Our team will review your request and provide the next steps.
Please do not send a return to us without first contacting our team.
Contact
Olympic Cycles
67 Imam Haron Road
Claremont, Cape Town, 7708
Email: orders@olympiccycles.co.za
Phone: 021 671 5008
Important
This returns policy applies to purchases made through Olympic Cycles. Nothing in this policy is intended to limit or exclude any rights you may have under the South African Consumer Protection Act.