Privacy Policy

Olympic Cycles (Pty) Ltd ("Olympic Cycles", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products, interact with us, or use our services.

1. Who We Are

Olympic Cycles (Pty) Ltd

Registration Number: 2014/148973/07

VAT Number: 4150273276

67 Imam Haron Road

Claremont

Cape Town

7708

South Africa

Telephone: +27 21 671 5008

General Email: orders@olympiccycles.co.za

Information Officer:

Greg Lind

Email: greg@olympiccycles.co.za

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Identity Information

Name and surname
Company name (where applicable)
Billing details

Contact Information

Email address
Telephone number
Delivery address
Billing address

Order Information

Products purchased
Order history
Payment status
Delivery preferences
Warranty information

Account Information

If you create an account, we may store:

Username
Login activity
Saved addresses
Wishlist items
Order history

Technical Information

When visiting our website, we may collect:

IP address
Browser type
Device information
Operating system
Website usage information
Pages visited
Referral source

3. How We Collect Information

Information may be collected when you:

Visit our website
Place an order
Create an account
Contact us
Subscribe to our newsletter
Enter competitions or promotions
Request support
Submit warranty claims
Visit one of our retail stores

4. Why We Collect Your Information

We process personal information to:

Process and fulfil orders
Deliver products
Provide customer support
Process payments
Prevent fraud
Improve our website and services
Manage warranties and repairs
Communicate order updates
Respond to enquiries
Comply with legal obligations
Send marketing communications where you have consented or where otherwise permitted by law

5. Payment Information

Payments made through our online store are processed by trusted third-party payment providers. Olympic Cycles does not store your complete credit or debit card details on its systems.

Payment providers are responsible for securely processing payment information in accordance with applicable security standards.

6. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send information about:

New products
Promotions
Sales
Events
Product launches
Cycling news

You may unsubscribe at any time by using the unsubscribe link contained in our emails or by contacting us directly.

7. Sharing Personal Information

We may share personal information only where necessary with trusted service providers, including:

Payment processors
Courier and delivery companies
Website hosting providers
Shopify
Marketing and analytics providers
Professional advisers where legally required
Government or regulatory authorities where required by law

We do not sell your personal information.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

Remember your shopping cart
Keep you logged into your account
Improve website performance
Analyse website traffic
Measure advertising performance
Personalise content and marketing

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Please also refer to our Cookie Policy for additional information.

9. Analytics and Advertising

We may use third-party services including:

Google Analytics
Google Ads
Meta Pixel
Shopify Analytics

These services help us understand website usage, measure advertising effectiveness and improve customer experience.

Information collected through these services may include anonymous browsing behaviour, device information and website interactions.

10. How Long We Keep Information

We retain personal information only for as long as necessary to:

Fulfil contractual obligations
Meet warranty requirements
Comply with legal and tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymised where appropriate.

11. Protecting Your Information

Olympic Cycles implements reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

While every reasonable effort is made to protect information, no online transmission or electronic storage method can be guaranteed to be completely secure.

12. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your details
Request deletion where legally permissible
Object to certain processing activities
Withdraw consent for marketing communications
Lodge a complaint regarding the processing of your information

Requests may be directed to the Information Officer.

13. Third-Party Websites

Our website may contain links to third-party websites. Olympic Cycles is not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of those websites before providing personal information.

14. Children's Privacy

Our products and services are not specifically directed toward children under the age of 18.

Where personal information relating to a child is processed, it will be handled in accordance with applicable law.

15. Changes to this Privacy Policy

Olympic Cycles may update this Privacy Policy from time to time to reflect changes in legislation, technology or business practices.

The latest version will always be published on this page together with the effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact:

Information Officer